How do I make a reservation?

A reservation or purchase of a product or a service offered on our website is made easily and quickly by completing the relevant fields of the booking form.

Can I book via e-mail or phone?

Reservations can also be made by phone and e-mail! Email requests and reservations can be sent on pargahol@otenet.gr  . Our friendly customer support team can be found on 0030 26840 31650 / 31560 or on Skype under “Pargaholidays”!

Is a deposit or a payment in advance required from the Website?

Depending on the service you choose you will be asked to advance an amount to guarantee the reservation or in some cases to pay the full value of your reservation.

Is it safe to use my credit card?

Responsibility for any transactions takes the contracted bank, which verifies the validity of online credit card information. To protect and encrypt your credit card, we use standard technology trade data “Secure Socket Layer (SSL)” for our services. The level of security supports the highest safety specifications 3D-Secure standards “Verified by Visa” and “SecureCode by MasterCard”. This will provide absolute security by the bank on credit card payments.

What types of credit cards are accepted for payment or security deposit?

Credit cards accepted by our system in cooperation with the bank are VISA and MasterCard.

Can I book using a credit card of another person?

Of course, the security of booking is based on the credit card data provided by the user or the person responsible for the booking. With the introduction of the credit card data and using the Site, you warrant to use the website in accordance with the law and follow the written rules of use and that there is legitimate reservations and purchases in your name or in relation to others in the name and whose behalf you are entitled to act.

Can I pay without a credit card?

Bank transactions are also possible. Please see Terms & Conditions under the “Payments” section for more information.

Is the quoted price of each service per person or per service?

The prices on our website are the final prices per service including the VAT and all other taxes, unless otherwise stated on the website or e-mail confirmation.

What is included in the price?

The final price of the system is updated according to the selections of travel products and services and includes all services and benefits as those you selected on the website and/or in the e-mail confirmation.

What happens when I make a reservation?

After completing the steps of the booking process you will see a confirmation page with the reservation number, which means that your booking has been confirmed. You will also receive a confirmation email to the email address you have registered, stating the reservation code and details and the elements of your booking. Please print your confirmation e-mail and voucher and present it in any future contact you have with us on issues of your reservation.

I have made a booking and have not received a confirmation e-mail. What should I do?

If for any reason you do not receive a confirmation email, please contact us to see if your booking has been received and processed.

I received the confirmation e-mail but I find that it is incorrect. What should I do?

Please check immediately the details of confirmation (name, reservation dates, hotel, etc.) and update as soon as possible and not later than 24 hours of receiving the confirmation e-mail for any mistakes made during registration. Parga Holidays cannot guarantee that the error correction is possible without incurring an extra cost.

Are benefits of my reservation guaranteed?

The facilities as listed on the Website and describing the service you have selected are guaranteed by the supplier. If you want additional services or have any requests contact us.

How do I receive the tickets and travel voucher?

Parga Holidays is obliged to send all the necessary travel documents for the proper implementation of your trip. For hotel, car or transfer reservations, print the confirmation e-mail, which is a valid voucher and present it to the supplier of the service.

What is the cancellation policy on my reservation?

1) More than 21 days before arrival: 20 EUR will be charged due to credit card/bank fees. 2) 21-15 days before arrival: 30% of the booking value will be charged. 3) 14 days before arrival: 50% of the booking value will be charged. 4) 13 days or less before arrival, In case of premature departure or no show no refund will be given.

How do I know if my reservation was changed or cancelled?

After the cancellation of your reservation you will receive a confirmation e-mail of your cancellation.

What is the refund policy?

The refund on cancellations or changes of bookings for hotels, car rental and transportation to hotels and areas, will be done as soon as possible and not later than the end of the following month from the cancellation date. Subject to Terms & Conditions.

Pargaholidays.gr - 15/04/2021