IIIV. MISCELLANEOUS / ADDITIONAL INFORMATION
1. Booking procedure, Confirmation, issue and dispatch of travel documents:
Available accommodations are marked with a “book” sign and can be booked by using a credit card or sending a bank transfer as specified in the section “Payments” For accommodations marked with a “on request” sign, an answer to your request will be sent within 48 hours.
When the selected accommodation is available an option of 2 - 3 days will be given in order to finalize the booking within this period. Payment details as per section “Payments” .
Reservation form has to be filled in with the necessary data and submitted. Confirmation received from our reservation department must always be checked by the user in order to secure that all the details (names, dates etc.) are correct. In case of an error occurring the user must inform PARGA HOLIDAYS within 24 hours.
The total price includes all taxes, the booked meals as well as cleaning and linen and towel change.
Once the purchase is completed and the full payment received, travel documents (voucher) will be sent.
All prices shown on our website are in EUR (€).
A) Credit Card
Upon confirmation 30% prepayment is required by credit card. Full payment has to be done 21 days before arrival. (Note that +2% on the final price will be charged due to bank transaction fees)
This option cannot be applied to reservations with early booking discount or to other special offers for which full payment is required quite in advance for these services.
Responsibility for any transactions takes the contracted bank, which verifies the validity of online credit card information. To protect and encrypt your credit card, we use standard technology trade data "Secure Socket Layer (SSL)" for our services. The level of security supports the highest safety specifications 3D-Secure standards «Verified by VISA» and «SecureCode by MasterCard». This will provide absolute security by the bank on credit card payments.
B) Bank Deposit
The bank accounts which money can be transferred to are:
1. NATIONAL BANK OF GREECE (ΕΘΝΙΚΗ ΤΡΑΠΕΖΑ ΤΗΣ ΕΛΛΑΔΟΣ)
IBAN: GR33 0110 2810 0000 2816 0297 603
2. PIRAEUS BANK (ΤΡΑΠΕΖΑ ΠΕΙΡΑΙΩΣ)
IBAN: GR33 0172 4110 0054 1105 2633 735
Upon confirmation a 30% deposit has to be sent by bank transfer, while the rest of the amount must be sent 21 days prior to arrival by bank transfer as well. This option cannot be applied to reservations with early booking discount or to other special offer for which full payment is required quite in advance for these services.
For faster performance it is preferred that you send us the receipt of the transaction to our reservation department by e-mail or fax.
3. Cancellation Policy:
More than 21 days before arrival
20 EUR due to credit card/bank fees
21-15 days before arrival
30% of booking value
14 days before arrival or no show
50% of booking value
In case of premature departure no refund will be given.
Amendments (new check-in/check-out date, different type of rooms, different number of persons) of an already confirmed reservation are allowed, provided that there is availability for the new request.
Any change will be charged with EUR 20.
The change of hotel will be considered as a cancellation of the original reservation and it is submitted to cancellation policy.
5. Rejection of the Transaction:
Failure to pay or the unauthorized use of your credit card will involve cancellation of your reservation.
We maintain high ethical standards and care diligently for the protection and confidentiality of your personal data. PARGA HOLIDAYS does not collect or store in any way your credit card details. The payment procedure and the verification of your data through a bank assure the absolute safety of your transaction.
Accurate information will be required in order to fulfil the paid service issued to PARGA HOLIDAYS such as:
2. E-mail address
3. Postal address
4. Telephone number
We request this information from you on our order form. You must provide contact information - (name/email address/postal address/telephone number). We use this contact information in order to reserve the required services, to send you details of that confirmation and if necessary to inform you of updates or changes to your travel plans. If we have trouble processing a request this contact information is used to get in touch with you. We would use your telephone number only if we needed to contact you urgently or if you had made a mistake entering your details. Personal Information shall not be given to third parties apart from the suppliers that are required to complete the paid service issued to PARGA HOLIDAYS.
PARGA HOLIDAYS will only disclose your personal information if lawfully required.
7. Complaints & Refunds
Complaints should be reported and solved when matters occur before client’s departure. Refunds can only be affected if a particular and reported problem has not been solved for any reason and when it is acknowledged to PARGA HOLIDAYS in writing within 7 days from the departure of the clients. In case of an overbooking PARGA HOLIDAYS undertakes the responsibility to arrange accommodation in hotels of the same or higher category.
Refund for such cases is not acceptable and any kind of complaints should be resolved between the clients and the hotelier or hotel manager.
8. Special Offers
Special offers are available for a limited time and can not be combined. The discounts / extra services etc of the special offers will be provided unless unexpected circumstances occur at which case PARGA HOLIDAYS will not be hold responsible and no financial compensation will be given.